Hotel Booking Policy
Effective Date: [Insert Date]
Last Updated: [Insert Date]
We are committed to providing you with a seamless and transparent booking experience. Please read the following terms and conditions carefully before making a reservation.
1. Payment Methods
We accept the following payment methods for hotel bookings:
- Credit Cards (Visa, MasterCard, American Express, etc.)
- Debit Cards
- Unified Payments Interface (UPI)
- National Electronic Funds Transfer (NEFT)
- PayPal
All payments must be completed in full to confirm the reservation. Any bank charges, service charges, or payment gateway fees incurred during the transaction are non-refundable and borne by the guest.
2. Booking Confirmation
- Reservations will be confirmed only upon successful receipt of full payment.
- An email or SMS confirmation will be sent to the guest with booking details and a unique booking reference number.
- In case of delayed or failed payment (e.g. due to technical issues), the reservation will be held in pending status for up to 24 hours, after which it may be automatically cancelled.
3. Payment Gateway Fees
- Payments processed through Credit/Debit Cards, UPI, PayPal, or any online Payment Gateway may be subject to a non-refundable processing fee ranging from 1.5% to 3.5%, depending on the provider.
- These charges are deducted by the payment processor and are non-reversible even in case of cancellations or refunds.
4. Cancellation & Refund Policy
We offer a liberal and transparent cancellation policy to accommodate unforeseen changes in your travel plans. Cancellation fees are calculated based on the number of days prior to check-in:
| Days Before Check-in | Cancellation Fee (% of Booking Amount) | Notes |
| 30 days or more | 0% (Full refund) | Excludes payment gateway fees |
| 21 – 29 days | 10% | + Payment gateway fees |
| 14 – 20 days | 20% | + Payment gateway fees |
| 7 – 13 days | 30% | + Payment gateway fees |
| 3 – 6 days | 50% | + Payment gateway fees |
| Less than 3 days | 100% (No refund) | No refund available |
Note: All refunds (where applicable) will be processed within 7-10 business days to the original method of payment. Refund timelines may vary depending on the bank/payment processor.
P.S. The calculation of days are system built and we have no control over it.
5. No-Show Policy
In case of a no-show (i.e. failure to check-in without prior cancellation), the booking will be considered forfeited and no refund will be issued.
6. Modification of Booking
- Booking modifications (e.g., change in dates, number of guests, room type) are subject to availability.
- Rate differences, if any, must be paid in full at the time of modification.
- Modified bookings will be subject to the updated cancellation terms as per the new check-in date.
7. Force Majeure
We shall not be held responsible for any cancellations or booking changes arising due to circumstances beyond our control, including but not limited to natural disasters, pandemic-related restrictions, government regulations, or political disturbances.
8. Disputes & Jurisdiction
All disputes arising out of this policy shall be governed by the laws of [Your Jurisdiction/Country] and subject to the exclusive jurisdiction of courts at [Your City].
9. Contact Us
For any queries or support related to bookings, payments, or cancellations, please contact:
📧 Email: [jude@tomasgoabeachresort.com]
📞 Phone: [+91 9833313668]
🌐 Website: https://www.tomasgoabeachresort.com
Thank you for choosing us. We look forward to hosting you!